Administration for Community Living is seeking applications to fund one cooperative agreement to continue operation of the National Eldercare Locator call center for the next five years.
Donor Name: Administration for Community Living
State: All States
County: All Counties
Type of Grant: Grant
Deadline: 05/06/2023
Size of the Grant: $1,490,920
Grant Duration: 60 months
Details:
Older adults and their caregivers face myriad choices and decisions about long-term care, nutrition, health care, insurance, housing, transportation, and much more. The Administration on Aging, an agency of the U.S. Administration for Community Living (ACL), has been funding the Eldercare Locator (the Locator) since 1991, to help older adults, their families, caregivers, and caring professionals navigate this complex environment by connecting those needing assistance with National, State, and local agencies that serve older adults and their caregivers. The Locator is a national service authorized under the Older Americans Act of 1965, as amended. The Locator call center and website assists older adults, their families and caregivers find services for seniors by identifying trustworthy state and local support resources. The goal is to provide users with the information and resources they need that will help older persons live independently and safely in their homes and communities for as long as possible. Since inception, over 4.8 million older adults, caregivers, professionals and others have used the Locator toll-free number to find resources for older adults in any U.S. community.
The Locator is a call center with information specialists available to assist callers to link to a trustworthy network of national, State, Tribal and community organizations and services through a nationally recognized toll-free number. The Locator also provides older adults and caregivers who require more in depth support the opportunity to speak with highly trained eldercare consultants who can better triage the situation.
This new program announcement seeks to advance the Locator to better serve older adults and those who care for them.
Eldercare Locator Operation
Successful applicant will:
- Establish a call center that is able to assist individuals through multiple channels including telephone, TTD/TTY, email, and on-line inquiries. Information specialists must be available Monday through Friday from 8:00 a.m. until 9:00 p.m. ET. to respond to individuals in English and Spanish, and have the ability to respond additional languages as needed. Hours of operation will be assessed periodically to determine if changes are needed. Information specialists will assess the caller’s needs and direct the caller to the appropriate resources at the local level with the knowledge and preparation for the next call/resource. Successful applicant should be prepared to handle calls within 30 days of award.
- Ensure that staffing is available to respond to at least 450,000 calls, online chats, and emails a year.
Funding Information
- Estimated Total Funding Amount: $1,490,920
- Maximum Funding Amount: $1,490,920
- Minimum Funding Amount: $900,000
Period of Performance: 60-month project period with five 12-month budget periods.
Eligible Applicants
- Domestic public or private non-profit entities including state and local governments,
- Indian tribal governments and organizations (American Indian/Alaskan Native/Native American),
- faith-based organizations,
- community-based organizations,
- hospitals, and institutions of higher education.
For more information, visit Grants.gov.
